PSL Repairs and Compliance Administratior
The Role
At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.
Link Housing Association deliver the city of Edinburgh Council's Private Sector Leasing Scheme (PSL). PSL deliver this service to over 1,500 landlords with approximately 1,800 properties. The leased properties are utilised by the council to provide intermediate temporary accommodation.
We are looking for an experienced Repairs and Compliance Administrator to join our team. This role is pivotal in ensuring properties are maintained to a high standard by delivering a high-quality repairs and compliance service to meet contractual targets and monitoring customer satisfaction.
The successful candidate will be the first point of contact for repairs issues. They will liaise with landlords, contractors and tenants to ensure works are completed in line with established procedures.
Maintaining and developing good working relationships with contractors, tenants and landlords is an essential element of this role as well as responding to customer enquiries in a timely and professional manner.
About You
As Repairs and Compliance Administrator you will have knowledge of repairing standards in the housing sector as well as knowledge and commitment to excellent customer care, tenant participation and equal opportunities. Administration experience within a fast paced office environment is an essential requirement of this role.
A good general standard of education and advanced working knowledge of Microsoft Office including Word and Excel is required for this position.
In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.
For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.
What’s in it for you?
As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
As a Link employee, you'll likely benefit from the following:
You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.
This post is subject to a Basic Disclosure check.
Closing Date: Midnight on Sunday 26 March 2023
Interview Date: Interviews are being held on Friday 31 March 2023 at our office in Edinburgh.
How to Apply
Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.
Please note that CV's will not be considered.
Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description.
Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.