Recruitment enquiries: 0330 303 0124
Welfare Rights Officer
12 months fixed term contract until March 2024 to provide cover for maternity leave.
This post will be based at Link’s Edinburgh office. Hybrid working is available and flexible working arrangements can be considered.
At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.
Link is looking for an experienced Welfare Rights Officer to contribute to the provision of a high-quality welfare rights advice, advocacy and training service to both internal and external customers throughout the Link Group and to clients of partners.
Working closely with the Benefits Assistants and Housing Officers, the postholder will ensure referrals are managed and progressed and will work in collaboration with housing and money advice staff to provide tenants with budgeting support.
An overall aim of the role will be to minimise rent arrears and maximise rent collection.
You will have previous experience of giving advice in relation to social security benefits and assisting with claims to benefits, experience of all aspects of social security law and will have represented customers at social security appeal tribunals.
As a qualified Welfare Rights Officer, you will come with recent and detailed knowledge of all aspects of the Social Security benefits system and welfare law. Providing information and advice on all aspects of Welfare Rights to both internal and external customers is a key part of the role, therefore you will need knowledge of and commitment to excellent customer care and equal opportunities.
A proven ability to thrive in a fast-paced advice sector role dealing with a range of duties and customers is required, therefore the postholder will need to demonstrate excellent organisational and time management skills.
In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.
For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.
What’s in it for you?
As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
As a Link employee, you'll likely benefit from the following:
You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.
This post is subject a Basic Disclosure check.
Closing Date: Midnight on Sunday 12 February 2023.
Interview Date: Interviews are being held on Wednesday 22 February 2023 at our Falkirk office.
How to Apply
Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.
We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at email@example.com and detailing which format you would require.
Please note that CV's will not be considered.
Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description.
Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.